You can make an appointment with either an Apple Store location or Apple Authorized Service Center or call Apple support to request a prepaid mail-in box.
#MACBOOK PRO GPU REPAIR PROGRAM FREE#
A later online petition to Apple executives collected over 40,000 signatures.Ĭustomers who qualify for the Repair Extension Program can receive free repairs for video errors, but will be charged extra for separate fixes, or ones that have to be done before the video glitches can be resolved. Problems came to light as far back as 2013, however.Ĭome October of 2014, Apple was hit with a class-action lawsuit wherein users sought compensation for faulty GPUs.
The program addressed what the company claimed was a “small percentage” of Pros with absent or distorted video, or prone to sudden reboots. The program was slated to end on December 31st, 2016, although Apple has kept it in effect for users within a four-year window.Īpple first launched the Repair Extension Program for Video Issues in February of 2015. In all cases, the extension covers all affected laptops until the 27th of February 2016 or three years from its original purchase date - but only for the GPU design flaw, with all other claims being handled by standard warranty or chargeable repairs.įull details are available on the Apple website.The bad news: Apple is no longer offering extended support for its 2011 MacBook Pro notebooks via its Repair Extension Program for Video Issues.Ī group of updated support documents point out that Apple is still covering 15-inch Retina models of the Pro from 20, as long as they were bought less than four years ago. The repair extension programme goes live today in the US and Canada with other countries, including the UK, to benefit from the same programme next week. Additionally, and in an extremely welcome move, the company is contacting anyone who has paid for a repair that would now be covered under the new programme for a refund. Those with any of the above devices who find them suffering from any GPU-related failures can apply to have their laptops repaired at Apple's expense, even if the failure occurs outside the warranty period. ' These MacBook Pro systems were sold between February 2011 and December 2013,' the statement continues, admitting for the first time that the flaw extends beyond the 15" and 17" MacBook Pro devices sold in 2011 through to 15" MacBook Pro with Retina Display laptops manufactured between mid-2012 to early 2013. ' Apple has determined that a small percentage of MacBook Pro systems may exhibit distorted video, no video, or unexpected system restarts,' the company has stated in a support announcement this week. Now, Apple is finally stepping up to the plate and admitting that its previous approach was inadequate, while confessing that the flaw extends further than previously thought. While Apple had replaced any faulty systems under warranty, those whose devices fail outside warranty - even those who had already received a replacement only to find it suffering from the same issue - had been left with a charge of several hundred pounds for a replacement motherboard, an approach which made Apple the target of a class-action lawsuit last year. This results in cracks which interfere with the GPU's operation, manifesting as graphics corruption, crashes, and entirely dead laptops. Turn your dead MacBook Pro into a working unit today. 15 MacBook Pro A1398, you might have noticed the following problems with it. The GPU, a component which frequently varies in temperature depending on load, is connected to the motherboard via a lead-free solder which becomes brittle through repeated thermal cycling. We offer 12 months support for this specific fix. Apple has finally admitted culpability in the long-running saga of MacBook Pro laptops with faulty graphics hardware, launching a repair extension programme for a swathe of its customers.īuyers of Apple's 2011-era MacBook Pro have long maintained that the device suffers from a serious design flaw which causes premature failure.
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